Bankware Managed Services
On-Demand Support For Your Growing Needs
Our Managed Services
Application Management Service
What We Do for You
- Streamlined Application Transition Management
- Robust Application Operation & Maintenance
- Diagnostic Services for Application Service Levels
- Application Quality, Performance, and SLA Management
- Enhanced IT Service Management (ITSM) Tools Adoption
- Comprehensive Cloud Platform Solutions (DBMS, OS, Hardware, open source development environment, AWS, AliCloud, etc.)
- Regulatory Compliance Assurance
Application Management Features
Expert Service Transition and Operational System Design
- Deploy specialized teams for seamless service transition, initiating these activities immediately upon contract signing.
- Tailor operational processes to client needs through IT operation process validation workshops.
- Establish detailed workflows and responsibilities for efficient process execution.
- Implement the ITSM tool (E-GENE) for streamlined automation of operational procedures.
Excellence in IT Operations, Service Quality, and SLA Management
- Utilize FP-based airlift templates for foundational productivity management.
- Develop operating models and workforce strategies that optimize costs.
- Identify crucial customer experience metrics to create an SLA management system, leveraging our comprehensive metrics database.
- Perform annual evaluations of application operation levels for continuous improvement.
Leading ITSM Management Tool Enhancement and Adoption
- Partner with STEG, Korea’s market leader in ITSM tools, for cutting-edge implementation.
- Introduce user-friendly, no-code ITSM tools for ease of use and maintenance.
- Achieve efficient Service Request (SR) management through integration with diverse form and distribution tools.
- Enhance project oversight with a variety of dashboards and reporting tools.
Infrastructure Management Service
Challenges We Address
- Need a flexible and scalable IT infrastructure environment to meet changes in the business environment.
- Meet demands for stable system operation policy and efficient system configuration.
- Manage the challenges of upgrading IT system operations, including the increasing costs and difficulty in retaining specialized talent.
What We Do for You
- Provide comprehensive infrastructure operation services across multiple platform environments.
- Facilitate the adoption of automation solutions for infrastructure management, along with recommendations for enhancing security.
- Deliver standardized operation services, seamlessly integrated with our proprietary application management solutions.
Application Management Features
Expert Service Transition and Operational System Design
- Deploy specialized teams for seamless service transition, initiating these activities immediately upon contract signing.
- Tailor operational processes to client needs through IT operation process validation workshops.
- Establish detailed workflows and responsibilities for efficient process execution.
- Implement the ITSM tool (E-GENE) for streamlined automation of operational procedures.
Excellence in IT Operations, Service Quality, and SLA Management
- Utilize FP-based airlift templates for foundational productivity management.
- Develop operating models and workforce strategies that optimize costs.
- Identify crucial customer experience metrics to create an SLA management system, leveraging our comprehensive metrics database.
- Perform annual evaluations of application operation levels for continuous improvement.
Leading ITSM Management Tool Enhancement and Adoption
- Partner with STEG, Korea’s market leader in ITSM tools, for cutting-edge implementation.
- Introduce user-friendly, no-code ITSM tools for ease of use and maintenance.
- Achieve efficient Service Request (SR) management through integration with diverse form and distribution tools.
- Enhance project oversight with a variety of dashboards and reporting tools.
Application Management Service
What We Do for You
- Streamlined Application Transition Management
- Robust Application Operation & Maintenance
- Diagnostic Services for Application Service Levels
- Application Quality, Performance, and SLA Management
- Enhanced IT Service Management (ITSM) Tools Adoption
- Comprehensive Cloud Platform Solutions (DBMS, OS, Hardware, open source development environment, AWS, AliCloud, etc.)
- Regulatory Compliance Assurance
Application Management Features
Expert Service Transition and Operational System Design
- Deploy specialized teams for seamless service transition, initiating these activities immediately upon contract signing.
- Tailor operational processes to client needs through IT operation process validation workshops.
- Establish detailed workflows and responsibilities for efficient process execution.
- Implement the ITSM tool (E-GENE) for streamlined automation of operational procedures.
Excellence in IT Operations, Service Quality, and SLA Management
- Utilize FP-based airlift templates for foundational productivity management.
- Develop operating models and workforce strategies that optimize costs.
- Identify crucial customer experience metrics to create an SLA management system, leveraging our comprehensive metrics database.
- Perform annual evaluations of application operation levels for continuous improvement.
Leading ITSM Management Tool Enhancement and Adoption
- Partner with STEG, Korea’s market leader in ITSM tools, for cutting-edge implementation.
- Introduce user-friendly, no-code ITSM tools for ease of use and maintenance.
- Achieve efficient Service Request (SR) management through integration with diverse form and distribution tools.
- Enhance project oversight with a variety of dashboards and reporting tools.
Infrastructure Management Service
Challenges We Address
- Need a flexible and scalable IT infrastructure environment to meet changes in the business environment.
- Meet demands for stable system operation policy and efficient system configuration.
- Manage the challenges of upgrading IT system operations, including the increasing costs and difficulty in retaining specialized talent.
What We Do for You
- Provide comprehensive infrastructure operation services across multiple platform environments.
- Facilitate the adoption of automation solutions for infrastructure management, along with recommendations for enhancing security.
- Deliver standardized operation services, seamlessly integrated with our proprietary application management solutions.
Application Management Features
Expert Service Transition and Operational System Design
- Deploy specialized teams for seamless service transition, initiating these activities immediately upon contract signing.
- Tailor operational processes to client needs through IT operation process validation workshops.
- Establish detailed workflows and responsibilities for efficient process execution.
- Implement the ITSM tool (E-GENE) for streamlined automation of operational procedures.
Excellence in IT Operations, Service Quality, and SLA Management
- Utilize FP-based airlift templates for foundational productivity management.
- Develop operating models and workforce strategies that optimize costs.
- Identify crucial customer experience metrics to create an SLA management system, leveraging our comprehensive metrics database.
- Perform annual evaluations of application operation levels for continuous improvement.
Leading ITSM Management Tool Enhancement and Adoption
- Partner with STEG, Korea’s market leader in ITSM tools, for cutting-edge implementation.
- Introduce user-friendly, no-code ITSM tools for ease of use and maintenance.
- Achieve efficient Service Request (SR) management through integration with diverse form and distribution tools.
- Enhance project oversight with a variety of dashboards and reporting tools.